View source for Trouble Shooting

See the following topics for trouble shooting help.

==Cat Server Send Error==
This error is only applicable for F6K radios and occurs when SmartSDR Cat (SSCAT) is inoperative or not connected to DDUtil. To test for this condition:
#Open the SSCAT Test tab.
#Select FA; from the ''' Select Command''' drop-down window.
#Press the '''Execute''' button.
#The '''Result''' window should display a return like this: FA00014014985;
# If it displays '''?''' SSCAT is inoperative and requires restarting. See the options below.

===Option 1===
#Close all programs and reboot the PC.
#Restart programs.

===Option 2===
#Close '''SSCAT'''
#Restart '''SSCAT''' (desktop shortcut desirable).
#Open DDUtil Option menu and select '''Connect to Cat'''.

===Option 3===
If you have the path to '''SSCAT''' listed in the '''SmartSDR Cat''' window on the '''DDUtil Files Tab'''.
#Close '''SSCAT''' by pressing the Red X in the upper right of the form.
#Close '''DDUtil'''
#Open '''DDUtil'''
'''Note:''' &rarr; this option will check for and start '''SSCAT''' if necessary when '''DDUtil''' starts.


==Repairing a Corrupt User Settings File==
# Close '''DDUtil'''
# Open the '''DDUtil''' Install directory (usually C:\DDUtil_V3)
# Execute (double-click) the file '''DeleteUserConfig.bat'''
# Start '''DDUtil'''

===Option 1===
If you have a '''KNOWN''' good [[Backup|'''Backup''']] file saved.
# Open the Options Menu
# Select '''Restore User Settings'''
# Select the file you wish to restore
# Press Open.

===Option 2===
If you don't have a [[Backup|'''Backup''']] file saved you will have to enter all the settings manually.


==DDUtil is Non-Responsive==
The following symptoms are indicative of the '''Performance Counter Library''' being corrupted
* The '''PSDR CPU Usage %''' indicator is missing
* The '''Flex Control''' stops working when '''DDUtil''' is started.
* '''DDUtil''' RCP Client commands are failing.
:'''Note:''' This is a very obscure problem and can be difficult to diagnose sometimes.<br>

Follow these steps to repair the '''Performance Counter Library'''.
#Click the '''Start''' icon at the lower left on the desk top
#Type '''cmd''' in the Search box.
#In the pop-up window under '''Programs''' right-click '''cmd.exe''', and select '''Run as administrator'''.
#At the prompt, type '''lodctr /R''' and press '''[ENTER]'''. 
:'''Note:''' the '''R''' is a capital letter

You should see the following message if the process was successful.<br>
'''"Info: Successfully rebuilt performance counter setting from system backup"'''


==Find a Window that is Off-Screen==
# USe Alt + Tab keys to select the window not visible.
# Hold down Alt + Spacebar.
# Press the M key.
# Use the arrow keys to relocate the window.
# Press the Enter key when you have the Window in the desired location.

==Turn Off Disk Defragmenter==
This applies to '''SSD''' (Solid State Drive) users.<br>
Defraging an '''SSD''' when '''DDUtil''' is running can cause '''DDUtil''' to become unresponsive requiring a PC reboot to correct. <br>
'''Note:''' SSD's should never be defraged due to life-span issues.

To disable the automatic running of '''Disk Defragmenter''' in '''Windows 7''' follow these steps.
# Open the '''Start''' menu (Windows key)
# Select '''All Programs'''
# Select '''Accessories'''
# Select '''System Tools'''
# Select '''Disk Defragmenter'''
# Press the '''Turn On Schedule''' button
# Un-check the '''Run on a schedule''' check box
# Press '''OK'''